Welcome to Mrida Creations (“we”, “our”, “us”). These Terms and Conditions govern your access to and use of our website and services. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms.
If you do not agree, please do not use our website.
1. General
- This website is owned and operated by Mrida Creations, an Indian proprietorship business.
- By using this website, you confirm that you are at least 18 years of age or accessing it under parental supervision.
- We reserve the right to modify these Terms at any time without prior notice.
2. Products & Handcrafted Nature
- All products are handcrafted. Slight variations in colour, size, weave, or texture are natural and not considered defects.
- Product images are for illustrative purposes only. Actual products may vary slightly.
- Measurements are approximate and may vary marginally.
3. Pricing & Payments
- All prices are listed in Indian Rupees (INR).
- Prices are inclusive/exclusive of GST as mentioned on the product page.
- We reserve the right to change prices without prior notice.
- Payments are processed through secure third-party payment gateways.
- We do not store payment card, UPI, or banking details.
4. Order Acceptance & Cancellation
- Placing an order does not guarantee acceptance.
- We reserve the right to cancel or refuse any order due to:
- Product unavailability
- Pricing or listing errors
- Suspected fraud or misuse
- Orders may be cancelled only before dispatch.
- Once shipped, orders cannot be cancelled.
5. Shipping & Delivery
- Shipping timelines provided are estimated and not guaranteed.
- Delays due to courier partners, weather conditions, or regional restrictions are beyond our control.
- Accurate shipping details must be provided by the customer. We are not responsible for delivery failures due to incorrect information.
(Please refer to our Shipping Policy for detailed information.)
6. Returns, Exchanges & Refunds
- Returns and exchanges are accepted only for damaged, defective, or incorrect products, subject to verification.
- Requests must be raised within 48 hours of delivery.
- Items on sale, custom-made products, or used items are non-returnable.
(Please refer to our Return & Refund Policy for detailed terms.)
7. Intellectual Property
- All content on this website—including images, logos, designs, text, and graphics—is the exclusive property of Mrida Creations.
- Unauthorized use, reproduction, or distribution is strictly prohibited.
8. User Conduct
You agree not to:
- Use the website for unlawful or fraudulent purposes
- Violate any applicable Indian laws or regulations
- Upload malicious code or interfere with website security
- Attempt to gain unauthorized access to systems or data
9. Limitation of Liability
- Mrida Creations shall not be liable for:
- Indirect, incidental, or consequential damages
- Losses due to misuse of products
- Delays or failures caused by factors beyond our control
Our total liability shall not exceed the value of the order placed.
10. Force Majeure
We shall not be held liable for failure or delay in performance due to events beyond our reasonable control, including natural disasters, strikes, pandemics, government restrictions, or technical failures.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which outlines how your data is collected and protected.
12. Governing Law & Jurisdiction
- These Terms shall be governed by and interpreted in accordance with the laws of India.
- Any disputes shall be subject to the exclusive jurisdiction of Indian courts.
13. Contact Information
For any questions related to these Terms & Conditions, please contact:
Mrida Creations
Email: support@mridacreations.com