At Mrida Creations, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you interact with our website, we may collect the following information:
Personal Information
- Name
- Billing and shipping address
- Phone number
- Email address
- Payment details (processed securely via third-party payment gateways)
Order & Usage Information
- Products viewed or purchased
- Order history
- IP address, browser type, and device information (for analytics and security)
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate order confirmations, shipping updates, and support queries
- Improve our website, products, and customer experience
- Prevent fraud and ensure secure transactions
- Send promotional emails or WhatsApp updates (only if you opt-in)
3. Payment Security
- We do not store or have access to your payment card or UPI details.
- Payments are processed through secure, PCI-compliant payment gateways such as Razorpay.
- All transactions are encrypted using SSL technology.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
Your information may be shared only with:
- Shipping partners (to deliver your order)
- Payment gateways (to process payments)
- Service providers (website hosting, analytics, email services)
All partners are required to protect your data and use it only for intended purposes.
5. Cookies & Tracking Technologies
Our website uses cookies to:
- Enable core website functionality
- Remember your preferences
- Analyze website traffic and performance
You can choose to disable cookies through your browser settings, though some features may not function properly.
6. Third-Party Services & Links
Our website may contain links to third-party platforms such as:
- Payment gateways
- Courier tracking pages
We are not responsible for the privacy practices of these external websites. Please review their privacy policies separately.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill orders
- Comply with legal and accounting requirements
- Resolve disputes or enforce agreements
8. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
9. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact Us
For any questions or concerns regarding this Privacy Policy, please contact:
Mrida Creations
Email: support@mridacreations.com